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EDUCATION Many companies budget for enterprise application implementations in the context of software, hardware, network, and professional services. The latter is usually in the context of paying for a team of experts to design the application to meet the requirements of the firm and to customize, integrate and implement the application. The “pilot” team usually trains a few core users and leaves when the pilot goes “live” with some sample data. Most ERP implementations fail because end users, who are not required to be IT skilled, are not proficient in the systems rolled out. They often learn from others who in turn have been trained for brief spells during the “pilot” phase. Not all issues surface during a pilot. Some ERP systems are capable of handling over 10,000 different types of transactions and so gaining proficiency on such systems in no mean affair. Cambridge's knowledge services group focuses on getting end users to be proficient on the systems they are expected to use. The firm uses develops courses, end user documents, intranet knowledge portals, instruction guides, computer based training (CBT) materials, web based training (WBT) materials and support e-ILT or instructor-led courses carried out over the web. The company develops SCORM compliant content and offers content management tools and eLearning platforms. On occasion Cambridge uses two partner firms - called DACG (www.dacg.com) and Aptech (www.aptech-worldwide.com) to augment its coverage in this area. |
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