Situation
In 2003, Corporate Express, one of the world’s largest business-to-business suppliers of office and computer products and services, was seeking a partner to manage its workers’ compensation, auto liability, and general liability claims.

The company needed a claims administrator that would take the time to learn their business, provide the cutting-edge technology required for fast reporting of claims, and offer around-the-clock access to claim data. They also wanted a business partner that could translate that data into information for controlling and reducing loss expenses.

Solution
Cambridge brought to Corporate Express its web-based business information and analysis system – Ovation Claim – which eliminated much of the traditional back-and-forth paper shuffle of the claims management process. Because of Ovation Claim, adjusters could spend much less time on administration and more time on investigations and negotiations, which resulted in greater claims management efficiency and better claims resolution. Another Cambridge innovation, the Ovation Client Portal, developed with input from the risk manager at Corporate Express, gave the client instant access to an incredibly rich and customizable array of claim data.

Results
While Corporate Express had been primarily interested in a faster system for reporting claims, the company quickly realized that Cambridge Ovation delivered a simple, flexible, and easy to access on-line solution for managing claims. The company is especially pleased with its ability to view and react to data in real time, which enables them not only to know at a glance which employees are away from work and why, but also to manage return-to-work strategies.

A global company, Corporate Express values its easy access to up-to-the-minute information on escrow, individual claims, and other essential data relating to any of its worldwide operations. Corporate Express has also achieved outstanding results in loss cost management with Cambridge’s specialized claims capabilities including:

• Faster and more efficient claims resolution through Cambridge’s Internet reporting,
• Specialized automobile driver and vehicle program data for avoiding future losses, and
• A subrogation program that has produced significant loss cost savings.

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