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STEP 1: PROCESS STUDY & ORGANIZATION The goal of step 1 is to ensure that we understand the client’s business goals and processes and that we identify and surface any potential points of failure that may need to be managed throughout the project. To do this, we engage in discussions with the client’s staff and process owners to familiarize ourselves with the operations of each process to the activity level detail of each sub-process and analyze the relational impact of each within the departmental and organizational contexts of business at the client. We then perform process complexity rankings to prioritize the processes / sub processes for migration. We also re-validate timelines and financial impact of the migration with the client team. At this stage we also define the project organization and relationship management structure between the client and Cambridge for the implementation period including definition of all involved resources and responsibilities to staff. This includes the Project Management Office (“PMO”), Steering Committee and Cambridge-Client Operations Team globally. We also clearly lay down both team’s communication schedule including daily team reviews, weekly team reviews, project management reviews, steering committee meetings and any formal communication that may be required. In addition, at this stage, we also define the framework of our bilateral escalation matrix and an approval matrix for any alteration in migration plan, scope or deliverables post this phase. At this step and throughout implementation, the Cambridge Strategy Team also will be available to assist in developing communication plans and strategies for handling any affected client staff. The availability of the Cambridge Strategy team as a resource for this activity is a major differentiating factor between us and our competitors in the US-India corridor. At the end of this stage, our deliverables would be:
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